Thank you for shopping at Nutropical! Below we’ve tried to answer some of the most common questions. If you don’t find what you’re looking for, please feel free to contact us by email or telephone.

How do I place an order? Products can be ordered online at any time via our 128-bit SSL secure shopping cart. You may also order by telephone between the hours of 9:00AM and 5:00PM EST (Mon - Fri) by dialing our toll free number: 1-877-267-6561. You may also fax or mail your order using our convenient order form. Our fax number is: (201) 377-3636 and our mailing address is: Nutropical LLC, 415 Harmon Cove Towers, Secaucus, NJ 07094. We encourage our customers to place their orders online for the sheer convenience, speed and ease of order processing.

I’m having problems placing an order, what should I do? If for whatever reason you experience problems with your order, please contact us via email or telephone and one of our customer care representatives will happily resolve any issues. Please note that our customer service center is open from 9:00AM to 5:00PM EST, Monday through Friday.

Will I receive an order confirmation? As soon as you place an order, we will send you an online confirmation via email. Once your order has shipped, we will send you an additional email with all pertinent shipping and tracking information. If for whatever reason you do not receive an order confirmation or shipping notification, please contact our customer care center and we will resolve the issue as soon as possible.

How do I cancel/ change my order? In most cases, orders are received and processed immediately. All orders received by 1:00PM Eastern Standard Time (Monday-Friday) are shipped the same day. If you need to cancel your order for any reason, please contact us right away and we will make every attempt to process your request. Please note that once an order has shipped, you will need to follow the product return procedure.

Do you accept international orders? We currently accept international orders but reserve the right to verify and to refuse any orders that do not pass our fraud screening process. Please be aware that every country has unique customs laws, so it is your responsibility to check for import restrictions and to pay any taxes, duties, tariffs and/or customs fees that may be due. Please be advised that we will not refund any orders that are confiscated by customs. If an order is returned due to a customs issue, you will receive a refund for any unopened products, less any shipping fees incurred. Please note that we offer insurance via Priority Mail International (First Class Mail International does not offer insurance). International orders sent uninsured that are claimed by the customer to be lost or stolen will NOT be replaced or refunded for any reason.

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When will my order be shipped? Orders received before 1:00PM EST will be processed and shipped the same day. Orders received after 1:00pm EST will be shipped on the following business day. In general, you can expect to receive your order in 3 to 5 business days. We do not ship on weekends or holidays. Orders placed on Saturday or Sunday will be shipped on Monday. We reserve the right to place a shipping hold on any orders that may warrant further review due to order, credit card or shipping address discrepancies. 

US shipping methods and ratesFor US domestic orders, we ship via the U.S. Postal Service using either First Class or Priority Mail (depending upon the weight). Our flat Shipping and Handling fee is $7.99 for all US domestic orders regardless of the number of products. Customers that order $75.00 or more worth of products in one shipment qualify for free shipping (applies only to orders within the 50 United States). Existing customers may receive free shipping and other discount coupons from time to time as a thank you for continued loyalty.

International shipping We ship to international locations via the US Postal Service. Shipping charges for international orders will vary depending upon the rates charged by the USPS for your specific country. You will be notified at the time of ordering the rates that will apply. We offer two international shipping methods: First Class Mail International and Priority Mail International. First Class Mail International is the least expensive alternative, but does not carry insurance and generally has longer delivery periods. Priority Mail International includes insurance and a much quicker delivery time (normally within 6 to 10 business days). 

In general, we cannot guarantee a specific delivery date because of the high chances of inspection and because of varying local postal delivery times. Please be aware that international orders sent uninsured that are claimed by the customer to be lost or stolen will NOT be replaced or refunded for any reason. Please also be aware that every country has unique customs laws, so it is your responsibility to check for import restrictions and to pay any taxes, duties, tariffs and/or customs fees that may be due. Please be advised that we will not refund any orders that are confiscated by customs.

Do you ship to FPO/APO and PO Box addresses? We ship to both APO/FPO Military and PO Box addresses. Please be aware that APO and FPO military addresses may take longer to arrive due to Military Postal Service delays. To process APO/FPO orders, at checkout please enter APO/FPO in the City field, the applicable region in the State field (AA/AE/AP) and your APO/FPO ZIP Code.

How do I return a product? You may return the unused portion of a product for a full refund (less shipping and handling) within 30 days of purchase. Please note that only one "opened" item per customer will be refunded. You may return other items that are still factory sealed for a refund. You will not be refunded for shipping and handling. In order to process your return, please email us or call our toll free number to request a Return Authorization Number. If you are requesting a Return Authorization via e-mail, please be sure to include your ORDER ID, ORDER DATE, NAME, ADDRESS, and TELEPHONE in the message. Please note that your Return Authorization Number must be clearly written on the outside of the package for expedited return processing. In the rare event that we’ve shipped the wrong item, we will immediately replace it and cover the costs of shipping.

What is the Monthly Program?The Monthly Program is a special service that automatically ships your order each month so that you don’t have to worry about running out of a product. Because many of our products are monthly supplies, the automatic ship program is convenient and hassle free. More importantly, the Monthly Program saves you money, with FREE SHIPPING on most products. You may sign-up for or cancel the Monthly Program at any time, simply contact us by email or telephone and one of our customer care agents will be happy to process your order.

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What payment methods do you accept? We accept Visa, MasterCard, American Express and Discover cards via our secure 128-bit SSL order processing system which safely encrypts all transactions. We also accept checks, money orders, and wire transfers for both domestic and international orders.

When will my credit card be billed?Credit cards are billed when the order is placed. Orders received before 1:00PM Eastern Standard Time (Monday-Friday) will be shipped the same day. Orders received after 1:00PM will be shipped the following business day. In the rare event that an item is out of stock or backordered, you will be immediately notified and you credit card will not be billed until the product is shipped.

Why are you not accepting my credit card? There are many reasons for a failed credit card transaction. Your card may have expired, reached its limit, or the credit card processor may be experiencing temporary technical difficulties. If you experience any problems, please contact us immediately and a customer care representative will be happy to assist you.

How do I cancel my Monthly Program payments and order? To cancel a Monthly Program account please contact us via email or toll free number, and one of our customer care representatives will gladly process your request. If you are contacting us via e-mail, please be sure to include your ORDER NUMBER, NAME, ADDRESS, and TELEPHONE in the message.

Do you charge sales tax? We currently do not charge sales tax for items that fall under the category of “dietary supplements”. For all other product categories (such as skin care products), we collect a 7% sales tax for items shipped only to New Jersey. For taxable items, sales tax is automatically computed on both products and shipping costs as required by the State of New Jersey.

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What guarantees do you offer? At Nutropical we offer a 100%, no questions asked, money back guarantee. If you are not satisfied with our products for any reason whatsoever, we will promptly refund the full purchase price. Our guarantee is valid for 30 days from purchase and excludes shipping and handling costs. To view our Guarantee Statement, please click here. For more details regarding our guarantees and product return procedures, please view above as well as the Terms & Policies section.

Is my information secure? At Nutropical we provide safe and secure on-line order processing via 128-bit Secure Sockets Layer (SSL) encryption. SSL is a proven coding system that automatically encrypts sensitive data before it is transmitted via the Internet. We protect all account information by placing it on a secure portion of our server. As a further guarantee to our customers, we provide a website identity assurance warranty of $100,000 issued by IdAuthority.

What is your privacy policy? We adhere to the highest standards of privacy and any personal information that we collect will not be traded, rented, sold or otherwise shared with anyone outside of Nutropical LLC. For additional details, please view our Terms & Policies.

How do I redeem a coupon or promotion code? To redeem a coupon or promotion code, please enter the code in the field indicated when completing the checkout process. If the coupon or promotion is expired or does not correspond to the item being purchased, our system will not accept the code. If you experience any problems, please contact us and one of our customer care representatives will be happy to assist you.

Why are there limits on certain promotional programs? In order to provide the greatest value to all of our customers, we may occasionally place order limits on special promotions, coupons or seasonal discounts. We periodically provide special programs and discounts for existing customers as a thank you for continued loyalty.

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